Transforming RFP & DDQ Execution With 70% Faster Response Times With Response360
Business Challenge
A global alternative investment firm struggled with a fully manual RFP/DDQ process marked by control-F searches, copy-paste workflows, scattered documents, and no centralized answer library. Handling 50–75 RFPs per year overloaded a lean IR/BD team, created heavy SME review cycles, and often resulted in inconsistent responses, version-control issues, and repeated rework. Frequent imports from portals introduced formatting errors, while variable data like AUM and policy updates had to be manually refreshed, raising operational risk with every submission.
The CENTRL Solution
CENTRL Response360 centralized all RFPs, DDQs, and recurring questionnaires within a structured, automated workflow. The team was now able to digitize 30+ questionnaires, build a unified Answer Library, and enable Smart Response with verbatim matching to dramatically improve first-draft quality. IR teams could conduct first-pass reviews while SMEs were routed only to the sections that required their expertise, simplifying collaboration and reducing bottlenecks.
Impact and Results
A step-change in efficiency, consistency, and scale with 60–70% faster response times. Automated first drafts and reusable content reduced manual writing and searching, compressing turnaround cycles from weeks to days, and freeing IR and BD teams to focus on higher-value work.
Dramatic reduction in manual copy-paste work. With the Answer Library as the single source of truth, the team eliminated repetitive editing and rework, producing higher-quality, more consistent responses while substantially reducing SME fatigue.
Created a scalable foundation for all questionnaires. Digitized imports and automated workflows enabled predictable, repeatable processes for monthly, quarterly, and annual questionnaires, strengthening operational scale as volumes grow.
Cleaner outputs, better governance, and stronger stakeholder confidence due to audit trails, standardized formatting, and more reliable data have reinforced internal trust and helped the team confidently demonstrate improvements to senior leadership.
