Venture Capital Firm Reduces DDQ Turnaround Time by 80%
Business Challenge
The firm relied on a highly manual DDQ response process built on a 5,000-row Excel database that required constant searching and updates. Managing 60–100 questionnaires annually created significant time pressure, inconsistencies, and operational risk. Manual digitization of PDFs, Word documents, and tables caused formatting issues and repetitive rework, while fragmented workflows and poor version control limited transparency and Answer Library quality. SME reviews generated excessive email traffic and slowed collaboration across analysts, SMEs, and compliance teams. Growing fundraising activity and expanding ESG/DEI requests underscored the need for automation, accuracy, and standardization.
The CENTRL Solution
The firm implemented CENTRL’s Response360 to centralize and automate DDQ workflows, replacing manual Excel- and Word-based processes. The full questionnaire set was digitized and consolidated into a structured, searchable Answer Library. Flexible imports, AI-assisted response generation, and improved handling of PDFs, Word documents, and tables accelerated drafting. SME reviews were streamlined through centralized assignments, clear approval chains, and reduced notification volume. Technical working sessions strengthened Smart Response, improved import quality, and ensured clean metadata for strong adoption.
Impact and Results
CENTRL’s AI-powered platform addressed these pain points through:
Response360 reduced DDQ turnaround times by ~80%, shortening processes from multiple weeks to same-day or next-day completion.
Team throughput increased 3–4x, enabling support for 4–5 active fundraising cycles per month while maintaining high responsiveness to LPs.
Centralized content and structured workflows improved accuracy and consistency, while internal review cycles dropped by an estimated 50–60%.
With manual work eliminated, the team was able to focus on higher-value strategic activities, strengthening LP engagement and accelerating fundraising momentum.
